Break-fix activity

This section presents a scenario based on a real customer issue.

  1. Read the scenario and success criteria.

  2. Follow any instructions provided for setting up your lab environment.

  3. Resolve the issue as simulated in your lab environment.

  4. After resolving the issue, run the grading script and submit the completion code as prompted.

You must successfully complete this section to receive a passing grade for this module.

If you exhaust your experience and resources, and you’re unable to solve the issue on your own, use the guided solution to step through one possible solution, with tips for addressing similar issues.